Gina Lala’s new phone from a Verizon store in Skokie, Ill. came with a few features she wanted, and at least one she didn’t: graphic pictures of naked men, lots of them.
The manager of the independently-owned store in Skokie took care of her situation, she says, and made her a promise: “Assured me this was a mistake and it would never happen again. And sure enough, it happened again — with my mom.”
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